CONNECTING MINDS

SUPPORT CENTER

Knowledge Transfer - SAP Community
Mission Critical Solution Support
Quality Management
SAP Support Network
Technical Quality Check
SAP - Standard Support

The Enterprise Support Model provides FORE Customers a Global proactive support service with SLA (Service Level Agreement) reference on how to carry out SAP system maintenance. The support services provided for the management of SAP solutions allow greater control in the development of customers' systems, thus ensuring high quality standards.

Access Support

SAP Enterprise Support

SAP Enterprise Support means the identification and resolution of errors that can occur both in landscape and in Custom code, direct access to SAP Labs in case of critical situations, guaranteed solutions within four hours of a defined fatal error, system monitoring to prevent any failure means a real reduction in the number of potential "Incidents" thereby aiming at eliminating the downtime of the solution. Within the Enterprise Support, Fore is also able to provide its Customers with Help Desk support available 24/7, not to mention the possibility of carrying out Technical Quality Checks: SAP quality controls are a customizable portfolio of remote services intended to manage critical situations during the SAP software life cycle (e.g. Go-Live, upgrade, migration or other major problems).

Customer Satisfaction Survey



Customer Satisfaction - Outsourcing Survey

WORKS

GPA provides its customers customized solutions  to the needs of the business in terms of architecture, functionality and return on investment

CONTINUAL IMPROVEMENT

This means keeping abreast of new ideas, integrated ICT solutions and technology platforms. We design, implement and maintain ICT solutions to manage and help monitor companies' information processes.


more about

AUTOMATION INDUSTRY

REAL ESTATE & BUILDING INDUSTRY

MACHINERY

BUSINESS - INDUSTRIAL AREA

METAL & MECHANICAL INDUSTRY

ELECTROMECHANICAL INDUSTRY

TEXTILE INDUSTRY

STEEL INDUSTRY

CORE BUSINESS

GPA’s mission is to simplify complexity: design, implementation and maintenance of ICT services and solutions that can understand and internalize Companies' business models to manage and facilitate control of their information processes.

COMPANY

At GPA, Innovation means having a thorough understanding of our Clients, seeking out the best suppliers and being constantly aware of the best ways of achieving expected results following the continually changing rules defined by the international socio-economic model.

The Objective is to focus on concrete, measurable and long-term goals; the Strategy is to pursue continuous improvement and never be content with the results achieved so far.

 

 

A Round Table designed by Enterprises for Enterprises

eXporsi is an opportunity for the free exchange of ideas, for frank and open debate between representatives of Italian industry.
Each guest bringing his or her own valuable contribution will play a fundamental role in the encounter, stimulating constructive discussion.
This exchange of opinions and airing of different perspectives on the issues under discussion make eXporsi a round table designed by Enterprises for Enterprises.

Exporsi 2018: 

WORK IN PROGRESS

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INFO

GPA SPA

Registered Office  Via Lasie n° 12/D 40026 Imola (BO)
Operating Office Via Lisbona n° 7 35127 Padova
info@gpa-group.it
Tel (+39) 0542 066200 - Fax (+39) 0542 061151

CON.SE. SRL
Sole Shareholder

Via Lasie n° 12/D
40026 Imola (BO)
CF e P.IVA: 02944241203
REA: BO – 0479311

PHOENIX TECHNOLOGY SRL

Via Gradasso n° 36
48014 Castel Bolognese (RA)
CF e P.IVA: 01294490394
REA: RA - 133901